PRIVACY POLICY

Last Updated: November 2025

Welcome to SŌLR Pilates (“SŌLR,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.solrpilates.com (the “Site”) or use any of our services—including booking classes, purchasing memberships, or interacting with our physical studio.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide Directly

You may provide personal information when you:

Create an account
Book classes or purchase memberships/packages
Buy retail items
Sign up for newsletters or SMS/text updates
Submit inquiries or forms
Participate in events, promotions, or surveys

This may include:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed by secure third-party processors)
Date of birth
Emergency contact information
Fitness preferences or notes you choose to provide

1.2 Information Collected Automatically

When you use the Site, we may automatically collect:

IP address
Browser type
Device information
Pages you visit
Time spent on the Site
Cookies and tracking technologies

This helps us improve website performance and user experience.

1.3 Information from Third Parties

If you use integrated services—such as booking platforms (e.g., MarianaTek/Mindbody), payment processors, or social media—we may receive limited information collected through those providers in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect to:

Manage class bookings, memberships, and accounts
Process payments and purchases
Communicate with you about classes, schedule changes, promotions, and updates
Improve our Site, services, and user experience
Send marketing emails or texts (you may opt out at any time)
Maintain safety and security at the studio
Comply with legal or regulatory requirements

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers (e.g., booking platforms, payment processors, email/text providers, website hosting)
Business partners involved in operating or supporting studio functions
Legal authorities, if required to comply with law or protect our rights

All third-party providers are required to safeguard your information.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Keep you logged in
Remember preferences
Analyze Site traffic and performance
Improve ads or marketing relevance

You may disable cookies in your browser settings, though some features may not work as intended.

5. Your Choices + Rights

You may:

Update or correct your account information
Opt out of marketing emails or texts at any time
Request deletion of your account information (subject to legal obligations)
Disable cookies in your browser

To make a request, email us at: team@solrpilates.com.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Account information is retained while your account is active. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, unless we are required by law to retain certain information (such as payment or tax records).

7.Your Right to Delete Your Data

You may request deletion of your account and personal information at any time.

To request deletion, please:

Email us at team@solrpilates.com
Include the email address associated with your account.

We will verify your identity and process deletion requests within 30 days, except where we are legally required to retain certain information.

8. Children’s Privacy

Our Site and services are not directed to children under 13.

We do not knowingly collect personal information from children without parental consent.

9. Links to Other Websites

Our Site may include links to third-party websites.

We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

team@solrpilates.com